Case Studies of Culture Change

  •  Program-of-the-Month vs. Real Change
  •  Growing Pains and a Moment of Truth
  •  Green Managers In A Patchwork Culture
  •  Grassroots Change, Leadership Resistance
  •  Communication Gridlock Is A Hidden “Gold Mine”
  •  Executive Career Rescue

Communication Gridlock Is A Hidden “Gold Mine”

The Issue
Pharmaceutical manufacturing site of approximately 1000 people are paralyzed in classic case of drowning in overuse of email, that is poorly constructed so it is time-consuming to figure out how to efficiently and effectively respond.

Challenges Top

Email alone occupies an average manager approximately 3 hours per day.
Much of the time spent dealing with “communication gridlock” is done late at night, working from home and on weekends, which leads to “burn-out”, mistakes, accidents, and employee turnover.
Complicating the situation, this site is adding several multi-million dollar capital improvement projects, without the ability to hire additional staff.
Internal assessments show the site is severely understaffed already, but corporate “cost-savings” initiatives do not allow additional staff to be hired.

Jackson & Schmidt Intervention Top
Streamlining e-mail communications is one of the most cost-effective programs for producing an immediate ROI.

Jackson & Schmidt delivers a series of short briefings and focused trainings to provide email protocols and tools for more effective, shorter meetings for the senior 10% of the site.

Solution: Communication Gridlock

The Payoff Top

Conservative projections from the client will realize time savings equal to 11 full time equivalents (FTE’s), based on a projected 100 hours/day of efficiency gains, site-wide.
Estimated productivity gains at 11 FTE’s would save the site $1.1 million
This site also used Collaborative Leadership Training (use same text color for Collaborative Leadership Training as Solution, above) to teach people to run more efficient and effective team meetings, leveraging the investment even further.

The Moral Top
Email is a great tool….when used the right way, for the right reasons.