“Our people learned the business language of their clients. As a result of this program, our people became very effective internal consultants (a difficult job and quite rare), substantially increasing credibility with their clients.”
                                      – LC, Senior Manager, Pharmaceutical Company

Effectively selling your services – especially to internal customers – is based on precise and learnable skills. Internal Consulting Training is an intensive training to equip your professionals with the content, processes, skills and mindset necessary to carry out high quality, results-based consulting.

The Business Case	The Solution	Expected Results
Increasingly in this economy, it is becoming necessary for HR, IT, Sales & Marketing, Customer Service and other key staff functions to: • Achieve results through influence rather than reporting authority; • Catalyze other people in the organization to achieve business goals; • Identify internal clients and develop a mutually agreed and shared understanding of the situation and desired outcomes; • Balance maintaining rapport with the business reality of increased demands and shifting priorities.	J&S fortifies your people with the skills of identifying the customer and creating a partnership of alignment in serving their needs. These are the skills we employ as consultants. The targeted objectives are to: • Identify qualities of an effective consultant and individual consulting biases; • Practice a core consulting model; • Elicit present state, desired state, success criteria and contracting for results; • Elegant paraphrasing, backtracking, using logical levels to build multiple routes to outcomes, precision communication, and more; • Eliminate deletions, distortions and generalizations in communication; • Master the dynamics of rapport.	This ensures closer alignment between internal customer expectations and what your department delivers.