Facilitated a series of strategic alignment meetings with senior
executives in a pharmaceutical company to build plans for a critical
change effort. The company's survival was literally at stake.
These meetings created a coalition of support for the change among
senior leadership, especially regarding budget support. As a result
of greater alignment, departments that had previously not cooperated
(research, manufacturing and quality) created mutually accepted
targets, and a common vision that was communicated to everyone
became a central driving force for the desired change.
Led strategic planning process for a specialty insurance company
in a serious crisis, whose poor compliance practices and high
turnover had stalled growth and damaged employee morale. Participants
reported that the one 3-day meeting resulted in “transformational”
change, creating new direction and hope for the entire company,
which translated to: Turnover reduction of 87% and the most profitable
year in their history.
Designed and provided guidance to senior leadership for a culture
change process at a major financial services company for 35,000
people. Over a period of 3 years, the commitment to this change
led to sustained improvements in revenue and profit.
Coached a senior leader in a company that was undergoing
rapid change. She was on the verge of having to resign due to lack
of results. Her technical knowledge was high, but didn't come across
as credible in the executive setting. After a relatively short intervention,
her career is back on track— getting high marks from her peers and
superiors, and received in a promotion she had long been seeking.
This talent turnaround saved the company at least $500,000 in replacement
and severance costs.
An executive with a long track record of success was “derailed”
by new responsibilities for which he was untrained. The gap was
primarily in leadership skills, rather than technical know-how.
The crisis had reached the point of near-rebellion among his reports.
Several months of coaching resulted in significant changes in his
leadership. The human resource specialist overseeing the situation
estimated that $1.7M was saved by not having to terminate and replace
this senior executive. Additionally no lawsuits were filed, which
had been anticipated.
The CEO of a marketing services company was facing a crossroads
of growing her business or selling it; the coaching process facilitated
by Jackson & Schmidt helped her define a clear path forward and identify her
"core competencies and values," which has become a major factor
in her decision making process.
One client saved over $3M
in payroll expenses, resulting in a first year savings of 15 times
their investment.
Participated in a large-scale “business performance through culture”
change effort, involving training and coaching 70 change agents
in a global organizational alignment effort. The purpose was to
operate from a common set of values that predictably drive key industry
performance measures, which have improved substantially in the past
18 months.
Facilitated a meeting for a project team charged with a major initiative
to change the entire customer service approach for a global design
and manufacturing firm. One 2-day meeting combined with a 1-day
training resulted in a major breakthrough in the creativity and
communication practices for this group. The training (created eight
years ago) remains at the core of their world-famous customer service
approach.
Designed and conducted a consulting skills program for a financial
services company. The senior vice president reported that half way
through a 6-week program, they had recouped their entire investment.
Additionally, a new product introduction training system was put
in place that reduced costs by over 93%, and in it’s first application
yielded an increase in sales of 72% within six months.
Launched a capital improvement team for a pharmaceutical manufacturing
division that had previously been $7 million over budget and one
year over schedule. Due to the chartering process, which focused
on defining clear roles and responsibilities, the team jump-started
quickly, finished on time and was 20% under budget.
Implemented a full-scale team development program for 100 of the
top managers in a manufacturing company where individual success
has been rewarded for years. In this case, team collaboration, consensus
and buy-in were critical to implementing a change. The site experienced
a 20% reduction in meeting time overall. Additionally, project start-up
is significantly faster, and adoption of a consistent chartering
model allows use of ad-hoc expertise with minimal ramp-up, a critical
benefit in their continuous improvement cycle. This translates into
a productivity savings of $10 million per year, and gained higher
quality decision-making from meetings.
Conducted facilitation training for new project team leaders in
a pharmaceutical manufacturing division. The team immediately applied
the tools they learned to creating a plan for a critical project
and "selling" it to the organization – a major departure from this
company's culture, and one which received significant accolades….even
from the company's CEO.
Rolled out collaborative leadership training for 35 managers of
a brand new department in a major pharmaceutical company. The result
has been substantially shorter and more effective meetings, and
more buy-in to the decision-making process. The department has earned
strong leadership support for their initiatives over the 12 months
following the program.
Created a key element of the executive development program for a
Fortune 50 pharmaceutical company, which for the past five years
has consistently received the very highest marks from participants.
Designed and delivered a unique communication program for leaders,
a core component of an overall leadership development initiative
for a Fortune 500 financial services firm. 3000 managers and supervisors
participated in our training created to impact their ability to
convey clear and congruent messages in the midst of significant
growth initiatives and culture change. Participants consistently
report that they derive more value from this one-day process than
any other development program.
Created Communication Gridlock program to improve the quality and
reduce the quantity of email, will free up 11 full-time equivalent
staff in productivity gains at one manufacturing site, resulting
in a $1.1 million projected savings per year.
Developed a communication strategy briefing for a pharmaceutical
company in crisis, which has become a template for designing systems
and practices that keep people informed about significant changes,
where previously people had no communication or information available
to them. For the first time in their history, details about future
direction were communicated to all 30,000 employees.
